Refund policy
Return & Refund Policy
We want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer a 14-day return policy.
Return Eligibility
You have 14 days from the date you receive your order to request a return.
To be eligible for a return, the item must:
- Be in the same condition as received
- Be unworn, unused, and undamaged
- Have all original tags attached
- Be in its original packaging
- Include valid proof of purchase or order details
Items that do not meet these conditions may not be eligible for a return.
How to Request a Return
To request a return, please contact us at:
Please include your order number and a brief reason for the return. Do not send any item back before receiving confirmation from us.
If your return request is approved, we will provide you with the return instructions and the address where the item should be sent:
Return Address:
[INSERT RETURN ADDRESS]
Items returned without prior approval may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as you receive it. If you receive an item that is damaged, defective, or different from what you ordered, please contact us immediately at threethread.online@gmail.com.
Please provide your order number and clear photos of the issue so we can review it and provide an appropriate solution.
Exchanges
If you would like to exchange an item for a different size, color, or product, please contact us first.
Depending on availability, we may require you to return the original item and place a new order for the replacement item.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved or declined.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or payment provider may require additional time to process and post the refund to your account.
If you have not received your refund after 15 business days from the date of refund approval, please contact us at:
Return Shipping
Return shipping arrangements and costs may vary depending on the reason for the return. We will provide the applicable return instructions when your return request is approved.
If you have any questions about our Return & Refund Policy, please contact us at: